Frequently asked questions

Customer Support

How do I cancel an order?


All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be canceled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused




How do I contact customer service?


You can contact one of our Lash Experts Monday – Friday between 9:00 am – 5:00 pm CST at info@glamourbyness.com.





Product Information

Why Choose Phoenix Lashes


100% genuine, Cruelty-Free Mink Fur Lashes 100% top quality Real Siberian Mink Fur which are vivid and fluffy 100% hand-made by skilled workers; 3 times QC inspection, BV and SGS certification 3 Dimensional Design makes great 3d effect that gives a fluffy and flattering appearance More ethereal and softer, no harm to the eyes, easy to wear, the band is soft and thin comfortable to wear Long-lasting allowing an average of 25+ applications if properly cared





Customer Service

Privacy Policy - Our Commitment


Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The privacy of our visitors to www.glamourbyness.com is important to us. This Privacy Policy outlines how your personal information is received, collected, and used. Since we care about your privacy expect this Privacy Policy to be reviewed and revised from time to time. We ask that you revisit it regularly. By using our site, in any and all forms, you agree to an acceptance of this Privacy Policy. At www.glamourbyness.com, we recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit www.glamourbyness.com, and how we safeguard your information. We never sell your personal information to third parties. This notice applies to all information collected or submitted on the Glamour By Ness website. We will collect your name, address, phone number, email address to create your account, and to process orders. On some pages, you may submit information about other people. For example, if you use our tell-a-friend feature to share a product and inform others about your purchase. This blog/site does not share personal information with third-parties nor do we store any information about your visit to this blog other than to analyze and optimize your content and reading experience through the use of cookies. You can turn off the use of cookies at any time by changing your specific browser settings. We are not responsible for republished content from this blog on other blogs or websites without our permission. This privacy policy is subject to change without notice and was last updated on June 1, 2020.
If you have any questions feel free to contact me directly here: info@glamourbyness.com.




Shipping & Returns


All sales are final. Due to the nature of our product, we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at info@glamourbyness.com. Processing time is 3-5 business days for regular orders and for Rush Handling order 24 hrs. If an item may be considered defective, please email info@glamourbyness.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchase. If the product is deemed defective by www.glamourbyness.com, you will be eligible for a refund or replacement of the same item. Customers are responsible for the return shipping fee, and it is not refundable. All returns should be shipped at: Phoenix Lashes Returns, 1020 40th Ave N STE 102 Nashville, TN 37209. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from www.glamourbyness.com orders. In case of delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward. All orders placed Fridays after 2 pm or during the weekend or Holiday will be processed the next business day.




Refuse Packages


For refuse packages, the shipping fee will be charged to the payment form selected during checkout and will be subtracted from any refund.




Incorrect Shipping information


Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to the sender is $2.99. We cannot guarantee the replacement of lost or stolen packages shipped.




Terms & Conditions


We ask that you carefully read the terms and conditions of www.glamourbyness.com before using our website. By using this website, you are indicating that you do accept all of the terms mentioned herein. Every care has been taken to ensure that descriptions and prices are correct. We reserve the right to amend prices in the event of a change in VAT, in duty or international pricing. Please note that there may be some variation in the color of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in color that may arise caused by your browser or computer software. www.glamourbyness.com maintains this site and all the information, communications, software, scripting, photos, text, graphics, images and other materials and services found on the site (collectively "Content"), for the use of its customers, employees, and members of the general public.




Acceptance Of Contract Terms


In exchange for using www.glamourbyness.com, you agree to be bound exclusively by these terms and to comply with all applicable laws and regulations. You, as an entity have the legal authority to accept these Terms of Use on behalf of yourself or any party you represent. If any provision of these Terms of Use is held to be invalid by any law, rule, order, or regulation of any government or by the final determination of any state or federal court, such invalidity shall not affect the enforceability of any other provision of the Terms of Use. If you do not agree to these terms, please do not use the site www.glamourbyness.com. www.glamourbyness.com is controlled and operated in whole or in part by the website owner from its offices within the United States. By accessing the Web Site, you agree that the statutes and laws of the United States and the State of Tennessee without regard to conflicts of laws, will apply to all matters relating to use of the website. Also, by using this website you tacitly agree that any litigation relating in any way to the use of the website shall be subject to the jurisdiction of the state or federal courts in Davidson County, Tennessee. Those who access www.glamourbyness.com from other locations do so at their own risk and are responsible for compliance with applicable local laws. The website owner makes no representation that the Content in the site is appropriate or available for use in other locations or that access to it from outside the U.S.A. is legal. As a condition of your use of the site, you warrant to www.glamourbyness.com that you will not use the site for any purpose that is unlawful or prohibited by the terms, conditions, and notices contained herein. You shall not, at any time, (a) reverse engineer, decompile or disassemble any portion of the site or tamper in any way with the operation of the site, or (b) insert or make use of any type of disabling device including, but not limited to, viruses, worms, Trojan horses, time bombs, or any similar device that may impair, damage, or interfere with the proper working order of the site. You acknowledge that the website owner reserves the right in its sole discretion to refuse or terminate access to the site by you at any time. By placing an order with Phoenix Lashes you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you have provided us is accurate and you are the authorized user of the payment method provided. The receipt by you of order confirmation does not constitute Phoenix Lashes’ acceptance of an order. We have the right to refuse any request made by you. Prior to Phoenix Lashes’ acceptance of an order, verification of information may be required. Phoenix Lashes reserves the right at any time after receipt of your order to accept or decline your order, any portion of your order thereof, after your receipt of an order confirmation from Phoenix Lashes, for any reason whatsoever, Phoenix Lashes reserves the right to limit the number of items ordered and refuse service to you without prior notification. In the event that an item is at an incorrect price either due to a typographical error or other error, Phoenix Lashes shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is processed or not. If payment has already been made or if your account has already been charged for the purchase and the order is canceled, Phoenix Lashes will credit the account in the amount of the incorrect price.




How Can You Use The Content


You acknowledge that the Content is the property of the website owner and is protected in the U.S. and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws. In addition to the website owner ownership of the Content, the website owner or its licensors owns a copyright in the selection, coordination, and arrangement of the Content. Nothing contained in this site shall be construed as conferring any license or right to any copyright, trademark or other proprietary interest of www.glamourbyness.com or any third party. The site and the Content may not be copied, distributed, or reproduced in any way, without the prior written consent of www.glamourbyness.com, except that you may print copies of the Content for personal, informational, non-commercial use provided that (i) all copyright, trademark, and other proprietary notices are kept intact, and (ii) the Content is not modified in any way. The permission terminates automatically if you breach any of the Terms of Use. You are not granted any permission to use the Content other than the permission expressly stated in these Terms of Use by the owner of this website.




On The Matter of Revisions


The website owner may revise or withdraw the Content, in whole or in part, at any time without notice. The website owner may at any time revise these Terms of Use by updating this posting. By using the site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the then-current Terms of Use to which you are bound.





Links to Third-Party Websites

Links to Third Parties


The site may contain hyperlinks to websites operated by parties other than the website owner. Such hyperlinks are provided for your reference only. The website owner does not control such websites and is not responsible for their contents. The website owner's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. The website owner is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such websites, whether actual, alleged, consequential or punitive. The website owner makes no guarantees or representations as to and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy, subject matter, quality or timeliness of any electronic content.





Disclaimer of Warranty: Limitation of Liability; Indemnification

Disclaimer


IN NO EVENT WILL THE WEBSITE OWNER, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.




Trademarks and Service Marks


The trademarks, logos and service marks ("Marks") displayed on this site are registered, common law trademarks and are the property of the website owner or other third parties. You are not permitted to use the Marks without the prior written consent of the website owner or such third party which may own the Marks. Nothing on this site should be interpreted, by implication or otherwise, as granting permission or license to use the Marks, whether the website owner Marks or those of a third party.





Terms of Service

Duties And Taxes


All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Phoenix Lashes.




Resolving Your Concerns


If you have any concerns with or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at info@glamourbyness.com and we will respond within 48 hours.




Billing And Account Information


To the fullest extent permissible by applicable law, we reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.




User Comments, Feedback, And Other Submissions


If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you hereby grant to us a worldwide, non-exclusive, transferable, royalty-free, perpetual, irrevocable right and license, without compensation to you and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. To the fullest extent permitted by applicable law, we may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. To the fullest extent permitted by applicable law, we take no responsibility and assume no liability for any comments posted by you or any third-party.




Offers And Promotions


Glamourbyness.com occasionally offers special offers and promotions. Customers can apply one promotion code per order and promotion codes cannot be applied to kits. Glamourbyness.com offers free U.S. shipping on all orders over $50. Free shipping will automatically be applied to your order at checkout when the cart value is equal to or over $50 (after discounts and taxes).